| Is there an additional cost to use the PP Wireless feature?
No. Your unique xxx@myprintpod.net address is included when signing up for an account. Also, there is no extra charge for documents printed using the PrintPOD Wireless feature.
Where can I find my unique xxx@myprintpod.net email address?
Your unique PrintPOD® email address is located in account information. Once you log-in to your account at www.myprintpod.com, look under “My Info” to find it. The email address is generated by adding a series of numbers to your log-in name.
How long does it take for a message I forward to myprintpod.net to load in your network/"My Print Jobs"
Depending on the strength of the wireless network and the size of the email you are sending, it can take seconds to minutes for your email to upload to your “My Print Jobs.” The larger the email and its attachments, the longer it will take.
Once I am at the kiosk, where do I go to print out my PP wireless documents?
All emails and documents sent to your unique xxx@myprintpod.net will be stored in “My Print Jobs.”
How do I know if my phone will be able to use the PrintPOD Wireless feature?
The PrintPOD® Wireless is compatible with all Smartphones that utilize Simple Mail Transfer Protocol or SMTP. That means a phone or PDA such as a BlackBerry, iPhone, Treo (as well as desktop/PC email) can utilize this feature.
When I log-in to my account and select “My Print Jobs”, the email subject I have sent is listed several times. What does this mean?
Our servers separate each file attached within the email creating individual documents in “My Print Jobs.” Typically, if you are forwarding a document with an attachment, it will separate the email itself and the attachment. Also, V-Cards will be distinguished as individual files. The title of the entry in “My Print Jobs” will be a combination of the email subject followed by a “:” and then the name of the document attachment for each document attachment, so if you send an email with 2 attachments, you will see a minimum of 3 entries, one for the email, and one each for the document attachments.
When I log-in to my account and select “My Print Jobs”, it says FAIL. Why did this happen and how can I fix it?
This means that there was an error of some kind. It could mean the email was too large in size or it could mean that there was an error in the server that sent or received the message. It could also mean you sent an email with a document attachment which our system does not recognize or cannot process.
Can I tell friends and colleagues to send documents with attachments directly to my unique PrintPOD email address?
Technically, yes you could do that, however, we recommend only giving out this unique email address to very trusted people. Otherwise, PrintPOD® may be subject to spam.
The document I sent to my email address did not show up to my account. Why?
On certain programs, you may need to download the attachment(s) to your phone before sending to the PrintPOD® network. Simply go to the email and attachment(s) you wanted to send and open it on your phone. And, like everything else, double-check that the email address has been entered correctly. Please make note that the email address is Dot.Net and not Dot.Com.
How many messages will the inbox for my PrintPOD Wireless email address hold?
There is no limit, but please be reminded that items in “My Print Jobs” are automatically deleted after 7 days.
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